Help with the EduVerse app.

We create every EduVerse account when a family enrols, so there is no sign-up in the app. Students, parents and tutors sign in with the email address and password we sent them.

If you did not get them, or they do not work, email us from the address on the account and we will help. Once you are signed in you can choose your own password in Settings, under Password.

Chat in the app is closed to the members of a class and the staff who teach it. If a message is unkind, is not for school, or shares private details, report it. A student can also block a classmate.

1. 1On a phone or tablet, press and hold the message. On a computer, open More actions beside it.
2. 2Choose Report message, pick a reason and add a note if you want to.
3. 3To stop seeing a classmate’s messages, choose Block and their first name. You can undo it any time from Blocked people, at the top of your messages.

A report goes to EduVerse’s administrator, and we answer within 24 hours. The message is hidden from the person who reported it straight away, and stays for everyone else until a member of staff has looked at it. Only our administrators are told about a report, and a person you block is not told. A student can block a classmate and nobody else: if you are worried about a member of staff, report their message or email us.

If you cannot use the app, email admin@eduverseeducation.com.au with the student’s name, the class and roughly when it happened.

A parent or guardian can ask us to delete their child’s account, and a student or tutor can ask about their own. Email admin@eduverseeducation.com.au from the address on the account, with the name of the account holder.

We check who is asking before we change anything. We normally reply within 30 days, and we tell you what we have deleted and anything we are required to keep, such as invoices and payment records. You can also ask to see or correct the information we hold. Our privacy policy explains what we collect, why, and who we share it with.

Notifications. To get messages, new work and released marks on your iPhone, allow notifications for EduVerse in the iPhone’s own Settings app. In the EduVerse app, Settings shows whether notifications are on under Notifications on this iPhone.

Camera and photos. The app asks to use the camera or your photos only when you attach a photo, for example a picture of your homework.

Classes. Live classes run on Zoom. A student sees each class’s time and its Join button on their dashboard.

Enrolment and programs. For anything about joining a program or changing a class, email us or see our programs.